General conditions

Art. 1 – General Information

These Conditions of Sale are for the purchase of food products carried out remotely via the Internet by www.prodottipontini.it site (the “Site”), in compliance with Italian regulations of Legislative Decree 206/2005 and subsequent amendments and additions.

Distributor of products and website owner is the Association Pontini Products (hereinafter “Associazione”) – Via Litoranea 3195, Borgo Sabotino (Latina), 04100 – CF and VAT number 02768630598, Tel. 07731646843, Email info@prodottipontini.it.

The user who accesses the website (hereinafter “Customer”) to buy the products must read these Terms and Conditions, always available on the site.

Art. 2 – Scope
As regards orders made by the Association of the Site are valid General Conditions of Sale herein and correct at time of order.

Art. 3 – Customer Obligations

The customer is required, before submitting your purchase order, to read these general conditions of sale. The forwarding of the purchase order involves their full knowledge and acceptance.

Art. 4 – How to purchase

The customer who buys the product found in the individual product pages the description of ingredients, weight, price and images.

After selecting the product, this will be added to Shopping Cart, and after having read the Terms and Conditions you can proceed with the inclusion of shipping data and if necessary billing, then you must select the method of payment and finally confirm the order .

Before the purchase order summarizes the unit cost of each product chosen, the total cost when you purchase more products and their shipping costs.

By sending the order from the site, which has the value of the proposed contract, the Customer acknowledges and declares to have read all the instructions provided during the purchase procedure and accept these General Terms and payment transcribed.

Subsequently after the order, the customer will receive an e-mail from the Association certifying confirmation of the receipt of the order in which you can further view of the General Conditions of Sale. If the Customer finds errors in the order, will have 12 hours of time of receipt of such e-mail to contact the Association, by filling in the form available on the Website in the “Support” heading. At the end of the period the order will be processed and put into shipping and will not be accepted changes.

The Association, received the order, will check the availability of all products. In the event that one or more products are not available the customer will be contacted promptly by e-mail and if there is availability in the immediate can not decide to cancel your order or proceed with the purchase of the remaining products diverting the amount of those missing. If the Customer does not provide any choice, the Association will proceed with the submission of purchase and the amount of the missing products will not be charged to the customer.
Art. 5 – Prices and Products

All prices include VAT.

All data relating to a commodity and prices within the order are indicative and not binding and can vary from day to day. The prices quoted and accepted at the time of the order are not however completely editable.

The visual representation of Products on the Site corresponds normally to the photographic image accompanying the description. It is understood that the image itself has the sole purpose of presenting them for sale and therefore may not be fully representative of its features and quality, but may differ to the label, color, size and packaging. In case of difference between the image and the written product, always prevail the description of the product.

Art. 6 – Payment

The customer can make the payment had to choose between the following modes:

PAYPAL
To provide maximum safety, the payment with all credit cards circuits is carried out using the PayPal system. After confirming the order, the customer will be redirected to the PayPal site where you can make the payment in the manner accepted by PayPal and subject to the relevant conditions. It is not necessary to have a PayPal account.
BANK TRANSFER
The Customer shall make the payment within 2 days from order date. Should this not happen the order will be canceled and the goods will be made available for sale to other customers. The order will be prepared for shipment only after the amount due will be credited to the account dell’Associazione.Dati for the bank transfer:
Beneficiary: Associazione Prodotti Pontini
IBAN: IT47Y0529614702CC0180008672
Bank: Banca Popolare di Fondi
Reason: Indicate the number of your order, reported in the mail confirmation and the date (eg. PONTINI PRODUCTS ORDER # 1234 of 11.10.2014)
The unavailability of one of the above methods do not release the customer from the due payment.
Art. 7 – Billing

For each order placed the Association can issue special invoices for products shipped only upon specific request. The customer must take care to correctly complete all the required details, including tax code and VAT number. The responsibility for the correct entry of billing data of the Customer and no change will be possible following the issue. The invoice will be sent to you at the email address indicated, in accordance with art. Presidential Decree 14 445/00 and Legislative Decree no. 52/2004.

Art. 8 – Shipping and Delivery

The Association will arrange the shipment of the products to the address specified by the customer by means of selected professional couriers.

The product purchased, together with the relevant invoice will be delivered to the address indicated during the purchase process. It is essential that the customer fill all fields of the shipping details, so there are no problems during delivery. Any specific requests should be reported in the “Notes” box.

All purchases will be delivered by courier from Monday to Friday, except public holidays and national holidays.

Once shipped the products, the customer will receive a confirmation e-mail where will be notified of the order and delivery to the courier.

The Courier will send an email with all the details of the shipment and a link to reference for tracking the shipment.

The Association is not responsible for unforeseen delays or not attributable to it. Moreover, in case of impossibility to deliver the goods, for reasons not attributable to the Association, no recourse may be exercised by the customer for any inconvenience or damages, except the amount paid.

The Association shall not be liable for any loss, damage, incorrect or non-delivery caused by events and / or causes of force majeure or unforeseeable circumstances, such as a guideline but not limited to: natural disasters, adverse weather conditions (such as intense snowfalls), any strikes (or other of its employees), accidents in transportation, explosion or any other cause, whether similar or different, which occurred off the Association’s control and not attributable to the same, even existing, which prevent or escalates the total or partial execution of the contract.

WARNING: If you accept without complaint and without reserve the goods delivered by courier, you will in no way claim any shortages and / or transport damage due later.

If you get an open or damaged package tells the Courier to accept the package with reservation and contact us with an e-mail to info@prodottipontini.it or number +39 07731646843 our Customer Service will be at your disposal to arrange a replacement or the reimbursement of non-compliant products.

Any problems with the integrity, correspondence or completeness of the products received must be reported within 5 working days of delivery.

Art. 9 – storage goods

If the package is not collected within the deadlines established (see Terms of Delivery – Conditions of storage), depending on the type of delivery selected, will be posted in storage. From this moment on, all costs will be borne by the recipient.

The parcel will remain in storage for up to ten (10) days. The customer will have to pay the courier the amount of storage practices and parcel delivery (amount equal to delivery). The Customer can also decide to go to pick up the pack in storage directly at the TNT office nearest you, doing so will only have to pay the storage costs.

If you fail to collect the goods in storage or inability to return the shipment, we will proceed to keep the products in our stores, with no refund of the order.

of storage costs:

The opening of the storage practice is € 10, the storage costs are € 0.50 for every 30kg / indivisible day until the tenth day. All prices are exclusive of VAT.

Art. 10 – Complaints

Any complaint must be communicated promptly to the Association (within maximum 12 hours from receipt of order), by filling in the form available on the website under “Support” or by dialing +39 07731646843.

Art. 11 – Warranty and liability

The visual representation of Products on the Site corresponds normally to the photographic image accompanying the description. It is understood that the image itself has the sole purpose of presenting them for sale and therefore may not be fully representative of its features and quality, but may differ to the label, color, size and packaging. In case of difference between the image and the written product, always prevail the description of the product.

For defects of the goods dispatched, the Association is liable pursuant to the regulations on the sale of consumer goods. In any case the goods shall be deemed accepted upon receipt of delivery.

In order to ensure the highest quality due to the seasonality of products and the variability of the dependent production of weather conditions (drought, heavy rain, snow, frost) the Customer acknowledges and agrees that occasionally can not be delivered to all products listed in the order sent and accepted by the Association.

The information relating to the Products provided through the Site are regularly updated. However, you can not handle the complete absence of errors of them so the Association can not be held responsible, except in cases of willful misconduct or gross negligence. E’quindi excluded any right of the Customer’s claim for damages or compensation caused by the rejection or avoidance, even partial, of an order.

The Association promotes the responsible consumption of alcohol and excludes any criminal liability in the event of a purchase made by under-16s.

Art. 12 – Privacy policy

In compliance with D. Law 196/2003 on the protection of personal data, we inform you that in our database includes demographic information about your person and / or company recognized for tax purposes and / or administrative, as well as in normal commercial operation.

The Web site does not store the Customer’s credit card number as such payment is handled directly by the PayPal system, in total safety and compliance with regulations.

Your information will not be disclosed to third parties without your permission. The owner of the data is the Association.

At any time you can ask for the suspension of such treatment, with the exception of that taken in fulfillment of legal obligations by forwarding your request to the e-mail info@prodottipontini.it.

Art. 13 – Right of withdrawal

The customer has the right to withdraw by the legal deadline. To exercise his right of withdrawal must send a registered A / R within 96 hours of receipt of goods motivating reason for the withdrawal the same address:
Associazione Prodotti Pontini
Via Litoranea 3195, Borgo Sabotino
04100 Latina

The shipping costs for the return of the goods are borne by the customer.

Art. 14 – Applicable law and jurisdiction

Exclusive jurisdiction is the headquarters of the Association, with registered office at Via Litoranea 3195 – Borgo Sabotino (Latina) – 04100.

As regards the contractual obligations of the parties is governed exclusively by Italian law.