Once you completed the purchase process, the Association Products Pontini will the preparation of the parcel as quickly as possible.
The order is processed within 24-48 hours depending on the availability of the products chosen.
Depending on the location of the destination, the order will be delivered by courier in 2 or 3 days up to a maximum of 5 days.
The orders are shipped and delivered from Monday to Friday, and the delivery time varies depending on the distance of the recipient.
Orders received over the weekend will be processed on the following Monday.
In the event that any of the products ordered are not available, our Customer Service will contact you.
When your order is ready for shipping, you will receive an email notice of the order fulfillment and delivery to the courier, who will be arriving ship to your address in the shortest possible time.
Subsequently, you will receive an email from the courier with a link to track your shipment.
In case you do not receive the test to make sure it is not over in the junk mail folder, and if you’re using a Gmail address, and email of delivery of the parcel to the courier, also controls the Promotions folder.
If you do not find the email in these folders even email@example.com please contact us at and we will send you all the information you need to track your shipment.
Delivery to your home
We recommend to accurately fill out the delivery address data and provide more details or special requests in the comments field when making notes.
We’ll want to indicate an address where someone is always there for pickup.
The delivery of the order will be made by courier to the street level, on working days.
In case of absence the Courier leaves a notice; if not contatterai the Courier at the phone number shown on notice of passage, after further 2-3 working days, it makes another delivery attempt. If this attempt is not successful order, the shipment will be in stock and will be contacted by our customer service with the goal of providing the Courier more precise information that they can also meet your needs (see storage conditions).
Upon delivery of the goods by the Courier, the customer must check: that the number of boxes is the same as indicated in the transport document in advance by e-mail that the packaging is not damaged, wet or otherwise altered, including the sealing materials (adhesive tape).
Conditions of storage
If the package is not collected within the agreed deadlines, it will be posted in storage. From this moment on, all costs will be borne by the recipient.
The parcel will remain in storage for up to ten (10) days. The customer will have to pay the courier the amount of storage practices and parcel delivery (amount equal to delivery). The Customer can also decide to go to pick up the pack in storage directly at the TNT office nearest you, doing so will only have to pay the storage costs. Contact us to release the stock and to agree with the return.
In the event that it proves impossible to contact you or even the return of any agreed upon with our customer service is not possible, we will proceed to keep the products in our stores, with no refund of the order.
of storage costs:
The opening of the storage practice is € 10, the storage costs are € 0.50 for every 30kg / indivisible day until the tenth day. All prices are exclusive of VAT.
Products Association Pontini apply the following shipping costs apply only to Italy:
For amounts up to € 34: Shipping charges € 6
For amounts over € 35: Free Cost
The shipping cost will appear in the Cart when you will insert the desired products.
The products will be packaged with the utmost care and diligence, because our priority is to preserve their perfect conservation throughout the duration of the trip.
We pack our artfully designed products using materials and reinforced for transporting and why we chose the best materials on the market.
The goods travel at our own risk.
WARNING: If you accept without complaint and without reserve the goods delivered by courier, you will in no way claim any shortages and / or transport damage due later.
Any damage to the packaging and / or product or the mismatch in the number of packages must be immediately notified in writing by putting reserves control on the proof of delivery courier. Once signed the document courier, the customer can not make any objection about the appearance of what was delivered.
If you get an open or damaged package tells the Courier to accept the package with reservation and contact us with an e-mail to firstname.lastname@example.org or number +39 07731646843 our Customer Service will be at your disposal to arrange a replacement or the reimbursement of non-compliant products.
Any problems with the integrity, correspondence or completeness of the products received must be reported within 5 working days of delivery.
Transportation is generally entrusted to TNT ITALY, SDA, UPS unless special needs (special location or special deliveries) in which case we use other Express Couriers still know and trust at national and international level.
By entering the site owned by the Association or by purchasing products Pontini www.prodottipontini.it on site, the Customer authorizes the Association Pontini products to communicate non-sensitive personal data (address, phone number, etc.) to the courier and / or forwarding of trust used for the delivery of goods purchased in order to allow the necessary procedure for the delivery of goods purchased.
For any questions or concerns, or if you have any suggestions and comments on our shipping service please contact us by e-mail by writing to email@example.com, we will be happy to respond as soon as possible!